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Effective Date: 01.04.2026

Welcome to Bangladesh Hearing and Habilitation Centre (“Bangladesh Hearing,” “we,” “our,” or “us”). This page outlines the terms, conditions, policies, and important notices that apply to your use of our website, products, and services. By using this website, placing an order, or booking a service, you agree to the policies stated below.

1. Terms and Conditions

1.1 General Use

By accessing or using this website, you agree to use it only for lawful purposes and in a way that does not harm the website, our business, or other users.

You must not:

- use the website for unlawful, fraudulent, or misleading purposes

- attempt to gain unauthorized access to the website or its systems

- introduce viruses, malware, or harmful code

- copy, misuse, or exploit website content, pricing, or product information without permission

1.2 Product and Service Information

We make reasonable efforts to ensure that all product descriptions, service details, specifications, pricing, and availability shown on the website are accurate. However, errors may occasionally occur. We reserve the right to correct errors, update information, change prices, limit quantities, or discontinue products or services at any time without prior notice.

Product images are for general illustration purposes only. Actual color, appearance, packaging, or accessories may vary.

1.3 Orders and Acceptance

Placing an order on our website does not guarantee order acceptance. We reserve the right to accept, reject, cancel, or limit any order at our discretion, including for reasons such as product unavailability, pricing errors, incomplete information, or suspected fraud.

1.4 Appointments and Services

Hearing tests, consultations, fittings, repairs, and other service bookings are subject to availability and confirmation. We reserve the right to reschedule, modify, or cancel appointments when necessary.

1.5 Intellectual Property

All website content, including text, graphics, logos, icons, layout, images, and design elements, is the property of Bangladesh Hearing or its content providers and may not be copied, reproduced, republished, or used without prior written permission.

1.6 Limitation of Liability

To the fullest extent permitted by law, Bangladesh Hearing shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from:

- use of or inability to use the website

- website errors or interruptions

- product misuse

- reliance on website content

- delayed or failed delivery caused by third-party service providers or events beyond our control

1.7 Governing Law

These policies shall be governed by the laws of Bangladesh, and any disputes shall be subject to the jurisdiction of the competent courts of Bangladesh.

2. Privacy Policy

2.1 Information We Collect

We may collect personal information that you provide when you:

- place an order

- book a hearing test or consultation

- contact us through forms, phone, email, or WhatsApp

- subscribe to updates or promotions

This information may include:

- name

- phone number

- email address

- address

- city

- order details

- appointment details

- any other information you voluntarily provide

2.2 How We Use Your Information

We may use your information to:

- process orders and provide products

- confirm appointments and services

- respond to inquiries and support requests

- improve our website and services

- send service-related updates

- comply with legal or regulatory obligations

2.3 Information Sharing

We do not sell or rent your personal information. We may share your information only when reasonably necessary with:

- delivery or courier partners

- payment service providers

- service or technology providers supporting our operations

- authorities if required by law

2.4 Data Security

We take reasonable measures to protect your personal information. However, no internet transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.

2.5 Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve performance, understand visitor behavior, and enhance user experience.

2.6 Your Consent

By using our website and submitting your information, you consent to the collection and use of your information in accordance with this policy.

3. Return, Exchange, and Refund Policy

3.1 General Policy

Returns, exchanges, and refunds may be accepted only in accordance with this policy and subject to product condition, category, and reason for return.

3.2 Non-Returnable Items

For hygiene, safety, and medical-related reasons, certain items may not be eligible for return or exchange, including:

- opened or used hearing aids

- customized or fitted hearing devices

- batteries

- accessories with broken seals or opened packaging

- hygiene-sensitive or personal-use products

unless the item is defective, damaged, or incorrectly supplied

3.3 Eligible Returns

A return or exchange request may be considered if:

- the product delivered is defective

- the wrong item was delivered

- the product was damaged during delivery

- the issue is reported within [insert timeframe, e.g. 3 days] of receiving the product

3.4 Return Conditions

To be eligible for a return or exchange, the item must usually be:

- unused

- in original condition

- in original packaging

- accompanied by proof of purchase

3.5 Refunds

Approved refunds, if applicable, will be processed within a reasonable time after inspection and approval. Delivery charges, service charges, or payment gateway charges may be non-refundable unless the return is due to our error.

3.6 Return Approval

All returns, exchanges, and refunds are subject to review and approval by Bangladesh Hearing.

4. Shipping and Delivery Policy

4.1 Delivery Areas

We aim to deliver products across Bangladesh, subject to courier availability and service coverage.

4.2 Delivery Time

Estimated delivery times may vary depending on product availability, customer location, courier operations, holidays, weather, or events beyond our control. Any delivery timeframe shown is an estimate only, not a guarantee.

4.3 Delivery Charges

Delivery charges, if applicable, will be shown during checkout or communicated before order confirmation.

4.4 Failed Delivery

If delivery fails due to incorrect address, unreachable recipient, or refusal to accept the order, additional delivery charges may apply for redelivery.

4.5 Delays

We are not responsible for delays caused by third-party couriers, transport disruptions, political events, weather conditions, or other events outside our reasonable control.

5. Medical and Hearing Disclaimer

5.1 Informational Purpose Only

The content on this website is provided for general informational purposes only and does not constitute medical advice, diagnosis, treatment, or professional healthcare recommendation.

5.2 Professional Evaluation Recommended

Hearing needs vary from person to person. Customers are strongly encouraged to undergo professional hearing assessment and consultation before selecting or using any hearing aid or hearing-related product.

5.3 No Guarantee of Outcome

Use of hearing aids, accessories, or services does not guarantee a specific medical, therapeutic, or hearing outcome. Suitability and effectiveness depend on individual circumstances.

5.4 Emergency and Medical Care

This website is not intended for emergency medical use. If you have urgent hearing or health concerns, please consult a licensed physician, audiologist, ENT specialist, or appropriate medical professional.

6. Payment Policy

6.1 Pricing

All prices displayed on the website are in Bangladeshi Taka (BDT), unless otherwise stated.

6.2 Payment Methods

We may accept payment through available methods listed on the website, including online payment, bank transfer, mobile financial services, or cash on delivery where applicable.

6.3 Price Changes

We reserve the right to update product prices at any time without prior notice.

7. Third-Party Links

Our website may contain links to third-party websites, services, maps, payment systems, or platforms. We do not control or guarantee their content, accuracy, availability, or privacy practices, and we are not responsible for any loss or issue arising from their use.

8. Policy Updates

We may update, revise, or replace any part of this page at any time. Changes will be effective once posted on this page with the updated effective date. Continued use of the website after changes are posted means you accept the updated version.

9. Contact Information

If you have any questions regarding these policies, please contact us:

Bangladesh Hearing and Habilitation Centre

Address: 62/B, Green Road, Dhaka - 1205, Bangladesh

Phone: +8801715030319, +8801751133881, +8801779881111-33

Email: admin@bangladeshhearing.com

Website: www.bangladeshhearing.com

Facebook: fb.com/BHSHC